Terms of Service

These Terms of Service (the "Terms") are an agreement between you and VarVik Technologies Private Limited, a company incorporated in India with CIN U62099TS2026PTC221797 and its registered office at B7 1609, My Home Avatar, Puppalaguda, Narsingi, Rangareddy, Telangana 500089, India ("VarVik", "we", "us"). They govern your use of VakeelOS, including the website at vakeelos.com, the web application and related services (together, the "Service").

By creating an account, accepting an invitation or using the Service, you agree to these Terms. If you use the Service for a chamber, firm or other organisation, you confirm that you can bind it, and "you" includes that organisation.

Our Privacy Policy explains how we handle personal data. Where we process personal data on your behalf, our Data Processing Agreement also applies. Cancellations and refunds are covered by the Refund and Cancellation Policy.

VakeelOS is built for legal professionals in India. To hold an account you must be at least 18 years old and be either:

• an advocate enrolled on the roll of a State Bar Council in India; or
• a junior, clerk or staff member who uses the Service under the account of an eligible advocate or chamber, with their permission.

We may ask for your Bar Council enrolment details during onboarding, and we may refuse or close accounts we cannot verify.

VakeelOS is offered by invitation during early access. Features may change, be added or be withdrawn while we develop the product. During early access the Service comes without any service-level commitment unless we agree one with you in writing.

• Give accurate information and keep it up to date.
• Keep your login details confidential and use the security features we provide, such as one-time passwords.
• You are responsible for activity under your account, including the actions of juniors, clerks and others you invite.
• Tell us promptly at legal@vakeelos.com if you suspect someone has accessed your account without permission.

VakeelOS is a practice management tool. It is not a law firm and does not give legal advice. You remain solely responsible for the advice you give, the documents you file, the hearings you attend and every deadline in your practice.

Causelists, case status and orders shown in the Service come from court websites and public portals, such as eCourts, that we do not control. That information can be delayed, incomplete or wrong. Check anything you rely on against the official source.

You are responsible for meeting your obligations under the Advocates Act, 1961, the Bar Council of India Rules and any other rules of professional conduct, including your duty of confidentiality to your clients.

Some features, including VakeelBrain research and the AI Drafter, use artificial intelligence to produce text. AI output can be inaccurate, incomplete or out of date. It can cite authorities that do not exist or do not say what the output claims. Review and verify all AI output before you use it, file it or share it.

To answer a request, we send your prompt and the material it needs to our AI model providers ([AI model providers]). We do not use your content to train AI models, and our agreements with these providers do not allow them to use it for training.

You keep all rights in the case files, documents, notes and other material that you or your users put into the Service ("Your Content").

You give us a limited, non-exclusive licence to host, copy, process and display Your Content only as needed to provide, secure and support the Service for you. This licence ends when Your Content is deleted from our systems under these Terms.

You confirm that you have the rights and, where needed, the consents to put Your Content into the Service, including the personal data of your clients and other people.

You must not, and must not let anyone else:

• use the Service for anything unlawful, fraudulent or against the rules of professional conduct;
• upload material you have no right to share, or that infringes someone else's rights;
• upload malware, or try to gain access to the Service, other accounts or our systems without permission;
• probe, scan or test the security of the Service without our written permission;
• copy, resell, sublicense or reverse engineer the Service, except where the law allows it;
• scrape the Service, or use it to put unreasonable load on court portals or other third-party systems;
• send spam or unsolicited messages through the Service's WhatsApp, email or other messaging features; or
• share your login, or misrepresent who you are, including your enrolment status.

Plans and fees, including early-adopter pricing, are set out in your order form or in the Service. Fees are charged in advance, [Billing cycle, e.g. monthly or yearly], in Indian rupees, and do not include GST or other taxes that apply.

Payments are processed by [Payment gateway]. We do not store your full card or UPI details.

If a payment fails, we will tell you. If the amount is still unpaid [Grace period for unpaid fees, e.g. 15 days] after that notice, we may pause paid features until it is settled.

Cancellations and refunds are covered by our Refund and Cancellation Policy.

Invoices you raise for your own clients through VakeelOS, and payments your clients make to you over UPI, are between you and your clients. VarVik is not a party to them.

The Service connects to services that others run, such as court portals, WhatsApp, payment providers and AI model providers. Their availability and accuracy are outside our control, and their own terms may apply to your use of them. We are not responsible for them.

Each of us will keep the other's confidential information private, use it only for the purposes of these Terms, and protect it with at least reasonable care. Your Content is your confidential information.

This duty does not cover information that is public through no fault of the party receiving it, that it already knew, or that the law requires it to disclose. Where the law allows, the party that must disclose will tell the other party first.

We handle personal data as described in our Privacy Policy. For personal data in Your Content, you are the Data Fiduciary and we are your Data Processor under the Digital Personal Data Protection Act, 2023. Our Data Processing Agreement sets out those terms.

We store Your Content in data centres in Mumbai, India.

The Service, including its software, design and documentation, belongs to VarVik and its licensors. These Terms give you a limited, non-exclusive, non-transferable right to use it for your practice while your account is active. If you send us feedback, we may use it without any obligation to you.

We work to keep the Service available, but we do not promise that it will be uninterrupted or free of errors. We carry out maintenance from time to time and try to schedule planned work outside court hours.

We may change or remove features. If a change materially reduces the Service you rely on, we will give you at least [Notice period for changes, e.g. 30 days] of notice.

You can cancel at any time from your account settings or by writing to team@vakeelos.com. Cancellation takes effect at the end of your current billing period.

We may suspend or close your account if you materially breach these Terms, if the law requires it, or if your use puts the Service or other users at risk. Where it is reasonable, we will give you notice and a chance to fix the problem first.

After your account ends, we keep Your Content for 30 days. During that time we will export it for you on request. After the 30 days, we delete it from our live systems within [Deletion time from live systems, e.g. 30 days] and from backups within [Deletion time from backups, e.g. 90 days], unless the law requires us to keep it longer.

Parts of these Terms that by their nature should survive termination continue to apply, including those on fees owed, confidentiality, liability, indemnity and disputes.

To the extent the law allows, the Service is provided "as is" and "as available". We give no warranty that it will meet your requirements, or that court data, AI output or other content in it is accurate or complete.

To the extent the law allows:

• neither party is liable for indirect or consequential loss, or for loss of profits, revenue, goodwill or data, however it arises; and
• each party's total liability arising from these Terms is limited to the higher of [Minimum liability amount, e.g. ₹10,000] and the fees you paid VarVik for the Service in the 12 months before the event that gave rise to the claim.

Nothing in these Terms limits liability that the law does not allow to be limited, including liability for fraud.

You will indemnify VarVik against claims by third parties, and the resulting losses and reasonable costs, that arise from Your Content, from your breach of these Terms or the law, or from the professional services you provide to your clients.

These Terms are governed by the laws of India.

If a dispute arises, we will first try to settle it in good faith. If it is not settled within 30 days of written notice, it will go to arbitration before a sole arbitrator appointed under the Arbitration and Conciliation Act, 1996. The seat of arbitration is Hyderabad, and the proceedings will be in English.

Subject to the above, the courts at Hyderabad have exclusive jurisdiction, including for urgent interim relief.

We may update these Terms. For a material change, we will give you at least [Notice period for changes, e.g. 30 days] of notice by email or in the Service before it takes effect. If you do not agree, you can cancel before then. If you keep using the Service after that, the updated Terms apply.

• Entire agreement: these Terms, with any order form and the documents they refer to, are the whole agreement between us about the Service.
• Assignment: you may not transfer your rights under these Terms without our consent. We may transfer ours to a successor to our business, with notice to you.
• Force majeure: neither party is liable for delays caused by events beyond its reasonable control, including court portal outages, network failures and government action.
• Severability: if a court finds any part of these Terms unenforceable, the rest stays in effect.
• No waiver: a delay in enforcing a right does not waive it.
• Notices: we send notices to the email address on your account. You send notices to legal@vakeelos.com.

In line with the Information Technology Act, 2000 and the rules made under it, our Grievance Officer is [Grievance Officer's name and designation]. You can reach them at legal@vakeelos.com, or by post at B7 1609, My Home Avatar, Puppalaguda, Narsingi, Rangareddy, Telangana 500089, India. We aim to resolve grievances within [Grievance resolution time, e.g. 30 days].

For anything else, write to team@vakeelos.com.